Driver recruitment FAQs

This blog covers Driver recruitment FAQs so if you are in the process of hiring drivers for your business this is for you. Whether you are a delivery service, a logistics company, or a transport provider, finding the right drivers can be a challenging task. With the increasing demand for reliable transport services, it is important to hire drivers who are not only skilled but also share your company’s values and vision.

In this blog, we will provide answers to some of the most commonly asked questions about driver recruitment. We will cover everything from job requirements to interview questions to help you make informed hiring decisions and build a team of dedicated drivers.

driver recruitment

What is the current state of driver recruitment in the UK?

A: The UK is currently experiencing a significant shortage of HGV (heavy goods vehicle) driver recruitment. According to the Road Haulage Association, the country is short of around 100,000 drivers, and the situation has been exacerbated by Brexit and the COVID-19 pandemic. The shortage is causing disruptions to supply chains, with some retailers and restaurants struggling to get goods delivered on time.

 Why is there a shortage of HGV driver recruitment?

A: There are a few reasons for the difficulties in HGV driver recruitment in the UK. Firstly, there has been a decline in the number of people taking up driving as a profession. This has been partly due to changes in the industry, such as the rise of online shopping and the increased use of automation. Additionally, Brexit has led to a reduction in the number of EU drivers coming to work in the UK, and the COVID-19 pandemic has made it more difficult to train new drivers.

Q: What is being done to address Driver recruitment ?

A: The UK government has announced a number of measures to address the shortage of HGV drivers. At the time of this blog, One of these is a temporary relaxation of the rules around how long drivers can work. This will allow drivers to work longer hours than usual, in an effort to increase the amount of goods being delivered. Additionally, the government has set up a task force to examine the issue and develop a long-term solution.

Q: Driver recruitment and What are the requirements for becoming an HGV driver?

A: To become an HGV driver in the UK, you need to be over 18 years old and hold a valid UK driving license. You will also need to obtain a professional driving qualification known as a Driver Certificate of Professional Competence (CPC), which involves passing a series of tests. In addition to this, you will need to be physically fit and able to drive for long periods of time.

Q: What are the benefits of becoming an HGV driver in the UK?

A: There are a number of benefits to becoming an HGV driver in the UK. Firstly, it can be a well-paying job, with drivers earning an average of around £32,000 per year. Additionally, there is a high demand for HGV drivers, which means that there are plenty of job opportunities available. Finally, the job can be varied and interesting, with drivers travelling to different locations and meeting new people.

Q: How can I find out more about becoming an HGV driver in the UK?

A: If you’re interested in becoming an HGV driver in the UK, there are a number of resources available to help you. These include training providers, recruitment agencies, and industry bodies such as the Road Haulage Association. You can also find information online, including job listings and details about the training and qualifications required.

Why is Driver recruitment important for your business?

Recruiting the right drivers is essential for the success of any transportation or logistics business. Your drivers are the face of your company, and they play a critical role in ensuring that your customers receive their goods and services on time and in good condition. By hiring skilled and reliable drivers, you can:

  • Improve customer satisfaction and loyalty
  • Increase efficiency and productivity
  • Reduce costs and risks
  • Enhance your company’s reputation and brand image

What are the job requirements for Driver recruitment in your business?

Before you start recruiting drivers, it is important to define the job requirements and qualifications for the position. Depending on the nature of your business and the type of vehicles you operate, your job requirements may include:

Licence and qualifications

Most driver positions require a valid commercial driver’s licence (CDL) and additional endorsements, such as hazardous materials (HAZMAT) or passenger transport. Other qualifications may include:

  • High school diploma or equivalent
  • Completion of a certified driving school program
  • Knowledge of federal and state regulations for commercial driving


Experience is a crucial factor in driver recruitment, as it can impact the driver’s safety, efficiency, and productivity. Depending on the level of experience required for the position, you may look for candidates with:

  • Minimum of 1-3 years Clean driving record

A clean driving record is important for safety and liability reasons. Depending on your company’s policy and insurance requirements, you may look for candidates with no more than a certain number of points or accidents in the past few years.

Physical fitness

Driving can be a physically demanding job, especially for long distance or multi drop delivery routes. Candidates should be able to meet the physical demands of the job, such as sitting for long periods, lifting and carrying heavy objects, and operating vehicle controls.

Soft skills

In addition to technical skills and qualifications, it is important to look for drivers who possess strong soft skills, such as:

  • Good communication and customer service skills
  • Problem-solving and decision-making abilities
  • Time management and organisational skills
  • Adaptability and flexibility

What are the most effective ways for Driver recruitment?

Once you have defined your job requirements and qualifications, the next step is to attract potential candidates. Here are some of the most effective ways to recruit drivers:

Job boards and social media

Posting your job opening on online job boards and social media platforms can help you reach a wider audience and attract candidates who are actively looking for employment. Some popular job boards for driver positions include Indeed, Monster, and ZipRecruiter.


Employee referrals can be a valuable source of quality candidates, as they are likely to have a good understanding of your company’s culture and values. Encourage your current employees to refer their friends or acquaintances who meet the job requirements.

Driver agencies

Driver staffing agencies can help you find and screen qualified candidates quickly and efficiently. These agencies typically have a large pool of pre-screened candidates and can provide temporary, permanent, or contract staffing solutions.

Career fairs and industry events

Attending career fairs and industry events can help you network with potential candidates and showcase your company’s culture and values. Consider partnering with local driving schools or industry associations to reach a targeted audience.

How can you create an effective job posting for driver positions?

An effective job posting should be clear, concise, and compelling. It should provide candidates with a good understanding of the job requirements, compensation, and company culture. Here are some tips for creating an effective job posting for driver positions:

Job title and description

Use a clear and descriptive job title that accurately reflects the position and its level of responsibility. In the job description, provide an overview of the job duties, qualifications, and expectations. Use bullet points to highlight the most important requirements and responsibilities.

Pay and benefits

Provide a clear and competitive pay package that includes salary, bonuses, and benefits such as bonus, pension plans, and paid time off. Be transparent about the pay structure and any performance-based incentives.

Company culture and values

Highlight your company’s culture and values, and explain why it is a great place to work. Provide details about your company’s mission, vision, and core values, and describe the work environment and team culture.

What are the best interview questions for Driver recruitment?

Interviews are a crucial step in the driver recruitment process, as they can help you assess the candidate’s skills, experience, and fit with your company’s culture. Here are some of the best interview questions to ask when hiring a driver:

Experience and qualifications

  • Can you tell us about your previous driving experience?
  • Have you ever operated a vehicle similar to ours?
  • What qualifications or certifications do you hold?

Driving and safety

  • How do you ensure safe driving practices?
  • What would you do in case of an emergency on the road?
  • How do you stay up-to-date with federal and state driving regulations?

Customer service and communication

  • How do you handle difficult customers or situations?
  • How do you communicate with dispatch or other team members while on the road?
  • Can you give an example of a time when you went above and beyond to provide excellent customer service?

Soft skills

  • How do you manage your time and stay organised while on the road?
  • Can you tell us about a time when you had to solve a problem on the job?
  • How do you handle stress or pressure while driving?

Conclusion to Driver recruitment Q&A

Recruiting drivers can be a challenging task, but by defining your job requirements and qualifications, and using effective recruitment strategies, you can attract and hire the best candidates for your company. During the recruitment process, it is important to focus not only on technical skills and qualifications, but also on soft skills such as communication, problem-solving, and customer service.

Driver recruitment

  • What are the key qualifications to look for in a driver candidate?
    A valid commercial driver's licence  A clean driving record and experience driving the type of vehicle(s) you need. Good communication and customer service skills. Ability to work independently and follow safety regulations.  
  • How can I attract quality driver candidates?
    Write a compelling job description that highlights the benefits of working for your company. Offer competitive pay and benefits. Use social media and job boards to advertise your job openings. Offer referral bonuses to current employees who refer qualified candidates.  
  • How can I screen driver candidates to ensure they are a good fit for my company?
    Conduct background checks and drug screenings. Check driving records and verify previous employment. Conduct a thorough interview to assess their communication and customer service skills. Consider recruitment candidates on a probationary basis to evaluate their performance. Use driving agency temporary to permanent recruitment process    
  • What are some common challenges when recruiting drivers?
    Driver shortages in certain areas can make it difficult to find qualified candidates. High turnover rates can be a challenge, particularly if you're recruiting inexperienced drivers. Compliance with regulations, such as hours of service rules, can be challenging for drivers and companies alike.    
  • How can I assess a candidate's driving skills during the recruitment  process?
    Consider using a driving simulator (talk to main dealers) or requiring a road test as part of the recruitment process. Ask for references from previous employers or colleagues who can vouch for the candidate's driving abilities. Consider offering a training period to ensure the candidate is capable of driving your specific vehicles and following safety regulations.  
  • What are some best practices for inducting new drivers?
    Provide a thorough orientation to your company's policies and procedures. Offer training on safety regulations and safe driving practices. Assign a mentor or experienced driver to help new recruits get acclimated to their new role. Regularly check in with new drivers to ensure they have the resources they need to succeed.    
  • How can I retain quality drivers?
    Offer competitive pay and benefits, and retirement plans. Provide opportunities for professional development and advancement within the company. Offer a positive work environment and recognize drivers for their hard work and dedication. Address any concerns or issues promptly and fairly.    
  • How can I use technology to improve driver recruitment and retention?
    Use applicant tracking systems to streamline the recruitment process and quickly identify qualified candidates. Use telematics to monitor driver behaviour and identify areas for improvement. Use driver-facing technology, such as mobile apps, to improve communication and provide resources to drivers. Use data analytics to identify trends and patterns in driver behaviour and improve retention efforts.    
  • How important is a clean driving record when recruiting a driver?
    A clean driving record is important for safety and liability reasons, and can also impact your company's insurance rates. DVSA monitors poor drivers. The lack of reporting to DVSA about poor drivers can affect the company's OCRS score  
  • How can I encourage my current employees to refer potential candidates for driver positions?
    Offer a referral bonus or incentive, and communicate the job requirements and qualifications clearly to your employees.  
  • What are some common mistakes to avoid when recruiting drivers?
    Failing to define clear job requirements and qualifications, using outdated recruitment strategies, and neglecting to consider soft skills and cultural fit can all lead to ineffective driver recruitment.  
  • How can I create a positive candidate experience during the recruitment process?
    Communicate clearly and promptly with candidates, provide a positive and respectful interview experience, and offer feedback and follow-up throughout the process,,, #refrigerated #courier #fridge #food #pharma #chilled #frozen #transport #fridgevan #marketing #experiential #dryice