How can I measure customer satisfaction?

One of the most common methods for measuring customer satisfaction is through surveys, which can be distributed online or in person. Surveys can be designed to collect feedback on specific aspects of the customer experience and provide valuable insights into customer preferences and expectations. Other methods for measuring customer satisfaction include monitoring customer complaints and feedback on social media and review sites, analysing sales data, and tracking customer retention rates. By regularly measuring customer satisfaction, businesses can identify areas for improvement and make data-driven decisions to better meet customer needs.